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ALTUR Antalya Lara Turistlik Tesisler ve İşletmeleri A.Ş. – Club Hotel Sera attaches the utmost importance to protecting the personal data obtained while you benefit from the services provided by us or requested by you.

In this context, in order to fulfil our obligation to inform under Article 10 of the Turkish Personal Data Protection Law No. 6698 (“KVKK”), this “Personal Data Protection Notice and Privacy Policy” explains how your personal information is used and protected.

Cookie Policy

This Cookie Policy applies to websites and mobile platforms operated by Club Hotel Sera, as well as platforms accessed or used through third-party applications or websites.

Purpose of Cookies

Cookies are small pieces of data placed on devices such as computers, smartphones and tablets in order to ensure the proper functioning of a website, improve the user experience, develop and optimise the website, provide more relevant interest-based advertising, and offer visitors a more engaging and personalised website/application and advertising portfolio.

Types of Cookies

Cookies may be classified into different categories according to their characteristics.

Session Cookies: These are temporary cookies that remain on your device until you leave the website.

Persistent Cookies: These are cookies that remain on your device’s hard drive for a longer period of time.

Strictly Necessary Cookies: These cookies enable the website to function properly and allow users to navigate the website and use its features. Strictly necessary cookies are anonymous.

Functional and Analytical Cookies: These cookies remember your preferences, enable efficient use of the website, help optimise the website according to user requirements, and contain information about how visitors use the website. Depending on their nature, these cookies may contain personal information such as usernames.

Commercial Cookies: These cookies help improve your experience by presenting products or content similar to your interests and preferences and by providing a more advanced and personalised advertising portfolio.

The session, persistent, functional, analytical and commercial cookies described above are retained in the background for approximately two (2) months. Necessary adjustments can be made through the settings of your internet browser. The procedure for deleting or disabling cookies may vary depending on the browser used.

Third-Party Cookies

Club Hotel Sera websites, mobile applications and mobile websites may work with trusted and recognised third-party advertising providers.

Third-party service providers may place their own cookies in order to provide you with personalised advertisements. Cookies placed by third parties may collect and process visitors’ browsing information and analyse how websites are used.

Cookie Consent

By using Club Hotel Sera websites, mobile applications or mobile websites, you consent to the use of cookies in accordance with this Policy.

If you do not wish to accept our use of cookies on your electronic device, you may reject or disable cookies. However, if you reject cookies, our website or mobile applications may not function properly, or interruptions may occur while providing the services you request.

Information regarding the use of cookies will be provided through a pop-up window during your first visit to Club Hotel Sera websites, mobile applications or mobile websites. Closing this window will be deemed acceptance. You may opt out of cookie use as described above under the section “Types of Cookies”.

Cookie Management

You may delete cookie data stored before disabling cookies. The location of these settings varies depending on the browser you use. You can use your browser’s “Help” function to locate the relevant settings.

Club Hotel Sera reserves the right to amend this Policy without prior notice to users or website visitors.

Collection, Processing and Protection of Personal Data

Club Hotel Sera hereby informs you that all information requested in order to provide better service to its guests and voluntarily shared by you with us, including but not limited to your name, surname, age, email address and telephone number, constitutes your “personal data”.

Any operation performed on your personal data, including obtaining, recording, storing, retaining, modifying, disclosing, transferring or making such data available by automated or non-automated means in accordance with applicable legislation, constitutes the “processing of personal data”.

Your personal data may be processed and stored within the scope of the personal data processing conditions and purposes specified in Articles 5 and 6 of the KVKK for purposes including:

• Carrying out the necessary activities by our business units to enable you to benefit from the products and services offered by our Company;
• Customising and recommending our products and services according to your preferences, usage habits and needs;
• Designing special promotional activities for customer profiles;
• Conducting campaign activities;
• Ensuring the legal and commercial security of our Company and persons having a business relationship with our Company;
• Determining and implementing our Company’s commercial and business strategies;
• Conducting our Company’s human resources policies.

In addition, the behaviour and preferences of visitors to our website that do not contain personal information may be analysed, and statistical data may be collected for the purpose of improving the quality of our services.

Our Company takes the necessary precautions to protect personal data against unauthorised access, loss, misuse, disclosure, alteration or destruction and stores personal data in secure environments that are not publicly accessible.

However, due to the nature of the internet, information may circulate over the internet despite adequate security measures and may be accessed or used by unauthorised persons. Club Hotel Sera and/or its authorised representatives shall not be responsible for damages arising from such unauthorised use.

Credit card information requested on the payment page of our Company’s official website is collected using the 3D Secure system in order to maintain the highest possible level of security for our guests making purchases through the website. Payment transactions are carried out between your bank and your computer through the relevant payment interface.

Although no absolute guarantee can be provided regarding internet security, if personal data is damaged or obtained by third parties as a result of an attack against the website or system, our Company will promptly notify you and the Turkish Personal Data Protection Board.

Sharing of Personal Data

Your personal data may be transferred, within the scope of the personal data processing conditions and purposes specified in Articles 8 and 9 of the KVKK, to:

• Our business partners;
• Our suppliers;
• Legally authorised public institutions and private persons;
• Competent public authorities where disclosure is required under mandatory provisions of applicable legislation.

Such transfers may be made for purposes including determining and implementing our Company’s commercial and business strategies and conducting our Company’s human resources policies.

Necessary technical and legal measures are taken to prevent violations of rights during transfers of personal data to third parties.

However, ALTUR Antalya Lara Turistlik Tesisler ve İşletmeleri A.Ş. – Club Hotel Sera and/or its authorised representatives shall not be responsible for violations arising from the data protection policies of third parties or within areas of risk under the responsibility of such third parties.

Rights of Personal Data Subjects

Under the KVKK, you have the right to apply to our Company regarding your personal data and:

A. Learn whether your personal data is being processed;

B. Request information if your personal data has been processed;

C. Learn the purpose of processing your personal data and whether it is being used in accordance with that purpose;

D. Learn the third parties to whom your personal data has been transferred domestically or abroad;

E. Request correction of your personal data if it has been processed incompletely or inaccurately;

F. Request the deletion or destruction of your personal data within the framework of the conditions stipulated under Article 7 of the KVKK;

G. Request notification to third parties to whom your personal data has been transferred regarding operations carried out pursuant to the rights specified above;

H. Object to any result arising against you as a result of your personal data being analysed exclusively through automated systems;

I. Request compensation for damages if you suffer damage due to the unlawful processing of your personal data.

To exercise the rights listed above, you may submit your request containing information identifying you and explanations concerning the right you wish to exercise under Article 11 of the KVKK.

You may complete the relevant form available on the Club Hotel Sera website and submit a signed copy in person, by registered mail with return receipt requested, or through a notary public to:

ALTUR Antalya Lara Turistlik Tesisler ve İşletmeleri A.Ş. – Club Hotel Sera
Güzeloba, Lara Cd., 07230 Muratpaşa / Antalya, Türkiye

Alternatively, you may submit your electronically signed request to:

kalite@clubhotelsera.com.tr

If you wish to unsubscribe from the Club Hotel Sera newsletter mailing list, you may click the “If you no longer wish to receive this newsletter, click here” link located at the bottom of the newsletter.

Third-Party Links Included or to Be Included on the Website

ALTUR Antalya Lara Turistlik Tesisler ve İşletmeleri A.Ş. – Club Hotel Sera and/or its authorised representatives do not provide any guarantee regarding the privacy practices of third-party websites accessed through links available on the official website.

Therefore, before providing any personally identifiable information, we recommend that you review the privacy practices of the websites you visit.

By requesting the services offered either through our website or directly by us, you acknowledge that you accept the terms stipulated herein.

For questions regarding this Personal Data Protection Notice and Privacy Policy, you may contact us using the contact information provided below.

Marketing Consent

I consent to the use of the telephone number and email address that I have shared or may subsequently share with ALTUR Antalya Lara Turistlik Tesisler ve İşletmeleri A.Ş. – Club Hotel Sera for the purpose of receiving commercial electronic communications, particularly regarding the promotion of new products and campaigns by Club Hotel Sera.

I consent to being contacted through these communication channels and to the storage and use of the information I have provided by ALTUR Antalya Lara Turistlik Tesisler ve İşletmeleri A.Ş. – Club Hotel Sera.

I further consent to the sharing of such information, solely for this purpose, with third-party service providers engaged for the transmission of commercial electronic communications, and to the recording and retention of the content of commercial electronic communications and other records relating to such communications for submission to the competent authorities where required.

ALTUR Antalya Lara Turistlik Tesisler ve İşletmeleri A.Ş. – Club Hotel Sera may retain and use this contact information indefinitely, domestically and/or abroad, provided that the necessary security conditions are ensured, and may share such information with third parties with whom it cooperates for the purpose of providing better services.

The user acknowledges that they expressly consent to the storage and use of their personal information in this manner.

Contact Information

ALTUR Antalya Lara Turistlik Tesisler ve İşletmeleri A.Ş. – Club Hotel Sera

Güzeloba, Lara Cd., 07230 Muratpaşa / Antalya, Türkiye

TEL: +90 242 349 34 34 (PBX)
FAX: +90 242 349 34 54
EMAIL: kalite@clubhotelsera.com.tr

ALTUR Antalya Lara Turistlik Tesisler ve İşletmeleri A.Ş. – Club Hotel Sera reserves the right to update this Personal Data Protection Notice and Privacy Policy at any time in accordance with amendments that may be made to applicable legislation.